Privacy Policy
Last updated: 15 Sep 2025
Welcome to NVS Home Reno. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and otherwise handle your personal information in accordance with Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are / Contact Information
- Business name: NVS Home Reno
- ABN : 82 660 605 354
- Address: VIC 3214
- Email: info@nvshomereno.com.au
- Phone: 04943414
If you have any questions, concerns or complaints about this Privacy Policy or how we manage your personal information, please contact us using the details above.
2. What personal information we collect
We may collect the following kinds of personal information:
| Type | Examples |
| Identity information | Name, date of birth, gender (if relevant) |
| Contact information | Email address, postal address, telephone / mobile number |
| Transaction / service details | Details of renovations, quotes requested, service history |
| Financial information | Payment details, credit card or bank account info (if you transact with us) |
| Technical / usage information | IP address, browser type, device type, cookies, analytics data |
| Other personal information | Photographs, property details, feedback, any other information you provide |
We only collect what is reasonably necessary for our purposes.
3. How we collect personal information
We collect personal information in several ways:
- When you fill out forms on our website (e.g. request a quote, subscribe to newsletter).
- When you contact us in person, by phone, email or other correspondence.
- Through your use of our website, including via cookies, web analytics tools, server logs.
- From third parties, including service providers (e.g. payment processors, contractors), if required.
- From publicly available sources (if relevant).
4. Purpose of collection and how we use personal information
We collect and use your personal information for:
- To provide you with our renovation/home improvement services.
- To respond to your enquiries, process your requests or orders.
- To manage payments and billing.
- To send you communications about our services, offers, promotions, or for customer satisfaction / feedback (only if you consent or as permitted by law).
- To improve our website, services and customer experience through analysis of usage, feedback, etc.
- To comply with legal obligations.
We will not use or disclose your personal information for purposes other than those for which it was collected, unless you consent, or it is required or permitted by law.
5. Disclosure of personal information
We may share your personal information with third parties in the following circumstances:
- With our service providers / contractors who help us in providing services (e.g. tradespeople, designers, suppliers, payment processors).
- With partners or third parties for marketing or promotional purposes only if you have agreed to that.
- To comply with legal obligations, court orders, or government authorities.
- If required in relation to a sale or restructuring of our business.
- Overseas recipients: if any of our service providers are overseas, or we store data on cloud servers located overseas, then your personal information may be disclosed outside Australia. We will take reasonable steps to ensure those overseas recipients protect your personal information according to standards substantially similar to the APPs.
6. Storage and security of personal information
- We store your information in secure electronic systems and/or physical files.
- We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including by using encryption, secure servers, restricting access, etc.
- We retain your personal information only for as long as necessary for the purposes for which it was collected, or as required by law. After that, it will be securely deleted or de-identified.
7. Cookies and tracking technologies
- We use cookies, web beacons, analytics tools (such as [Google Analytics / other tools]) to collect technical and usage information about your interaction with our website.
- Cookies may help us remember preferences, improve site navigation, understand user behaviour, and enhance the service.
- You can choose to disable cookies through your browser settings, but that may affect some functionality of the website.
8. Access, correction, and erasure
- You have a right to request access to personal information we hold about you.
- You can request correction if you believe your information is inaccurate, out of date, incomplete, or misleading.
- You may also request that we delete or de-identify information, subject to legal or contractual obligations to retain it.
To make such a request, please contact us at 03 86400964 . We will respond within a reasonable period (as required by law) and may charge a reasonable fee for search / retrieval in some cases (if permitted by law).
9. Direct marketing and opt-out
- From time to time, we may send you marketing communications (email / SMS / post) about our services, offers or promotions. We will only do this if you have consented, unless otherwise permitted by law.
- If you no longer wish to receive direct marketing, you can opt out by following unsubscribe instructions in the communication or by contacting us using the contact information above.
10. Complaints
- If you believe your privacy has been breached or your personal information has been mishandled, please contact us first so we can try to resolve.
- If we cannot resolve your complaint satisfactorily, you have the right to complain to the Office of the Australian Information Commissioner (OAIC).
11. Cross-border disclosures
- Where we disclose personal information to recipients outside Australia, we will ensure, where possible, that those foreign recipients handle personal information in a way that is consistent with the APPs.
- We will inform you of the countries to which your information is likely to be disclosed (if practical), or at least which regions or jurisdictions.
12. Updates to this policy
- We may update this Privacy Policy from time to time as our business, services or applicable laws change).
- Any changes will be posted on our website, with the “Last updated” date at the top.
13. Legal framework
This policy is governed by the laws of Australia, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.